Refunds are not available once booking is made however if change of mind occurs, rescheduling or gift voucher to same value can be issues.

*If you are purchasing an In-Home consult, and cannot provide proof of partial or full vaccinations against COVID19, your consult may be subject to change or cancellation.

* If paperwork is not returned by close of business the day before your consult (5pm Melbourne time) your consult will be automatically cancelled and you will need to contact us to reschedule.

More than 2 reschedules will result in forfeit of payment and you will need to re-book if you wish to go ahead with a new consult.

48 hours notice is required for rescheduling.

If less than 48 hours is provided, 25% of consult fee will be owed in order to reschedule.

If less than 24 hours is provided, 50% of consult fee will be owed in order to reschedule.

If less than 12 hours is given, 100% of consult fee will owed in order to reschedule.